| MAKING
MY RESERVATION
How do I
make a hotel reservation?
Are the rates on your site per person
or per room per night ?
Do your rates include tax and breakfast?
Can I make reservations on the HotelSpecials-Anywhere
site without registering?
Why do I need to enter the age of my
child?
Do I receive a hotel voucher for my
booking?
What if I lose my voucher and/or booking
reference number?
If the confirmation email does not
arrive or I lose my booking voucher, how can I print
a copy of the voucher?
How do I know if my hotel reservation
is confirmed?
Do I need to confirm my booking with
the hotel directly?
Who do I contact if I need help?
PAYMENT AND PERSONAL
INFORMATION
What credit
/ debit cards are accepted?
How safe are my credit card details?
At what stage will the money be debited
from my credit card?
Why do I have to pay you in full upfront?
What do you do with my personal information?
CHANGING
OR CANCELLING MY RESERVATION
How can
I amend my booking?
How can I cancel my booking?
How much will I be charged
if I cancel a booking?
What happens if I need a refund?
GENERAL QUESTIONS
How can
I find out about the best deals?
What happens to my hotel booking if
my flight is delayed?
Are transfers included?
How can your prices be so cheap?
Am I better off booking my hotel well
in advance or at the last minute?
How many kilometers are there in a
mile?
Why is the price different to when
I last checked?
I've just phoned my hotel and they
have no record of my reservation. Why has this happened?
What are your Terms and Conditions?
MAKING MY RESERVATION
How do I make a hotel reservation?
To enable you to make your booking
you will be guided through the HotelSpecials-Anywhere
site and offered selections or prompts for information
where necessary. Our site is designed with simplicity
in mind to save you time in searching and booking.
The steps are as follows:
Step 1:
Search for destination and dates required
Step 2:
Review search results and click on the link for
more information
Step 3:
Select the hotel of your choice and on our booking
page, enter names and payment details
Step 4:
Your reservation will be confirmed and you will
receive an email with a voucher to present to
the hotel upon arrival.
Are the rates on your site per person or
per room per night ?
Do your rates include tax and breakfast?
All the rates quoted by HotelSpecials-Anywhere
are per room (not per person) per night and inclusive
of tax. We also advise whether or not breakfast
is included. We always show the final hotel price
upfront so that there will be no surprise charges
when you enter your credit card details. The price
you see on the search results page is the price
you pay.
Can I make reservations
on the HotelSpecials-Anywhere site without registering?
Yes. You can make bookings without
registering but we recommend that you do in order
to receive our regular newsletter and gain access
to exclusive offers. It only takes a moment to subscribe
and you can unsubscribe at any time. Simply click
on the newsletter section on our homepage.
Why do I need to enter
the age of my child?
The policy regarding child discounts
varies from hotel to hotel. This is why, when you
are searching for hotels, we ask you for the number
of children who will be staying with you and their
ages at the time of travel. All discounts are applied
to the total price quoted.
Do I receive a hotel
voucher for my booking?
Yes, by email. You need to print
this booking confirmation voucher and take it with
you to present to the hotel when you check in. It
doesn't need to be printed in color, a black and
white copy is sufficient.
What if I lose my voucher
and/or booking reference number?
Phone our call center and they
will look it up for you using your name and date
of arrival at your hotel.
If the confirmation email
does not arrive or I lose my booking voucher, how
can I print a copy of the voucher?
Go to the My Reservation section
on the site. There you will be able to retrieve
and print the details of your booking.
How do I know if my hotel
reservation is confirmed?
Once you' ve completed your hotel
booking, your reference number will be displayed
on the screen. We will also email you your booking
confirmation, which will show your complete itinerary
and your reference number. This email also includes
a voucher to be printed and presented to your hotel
on arrival as proof of your reservation.
Do I need to confirm
my booking with the hotel directly?
No. The booking confirmation
voucher printed from our site is all you need.
Who do I contact if
I need help?
Unlike other hotel booking sites,
HotelSpecials-Anywhere offers you a 24/7 call center,
meaning it is open 24 hours a day, seven days a
week. Reservations can be made online or with the
call centre 24 hours a day. The call centre can
be consulted at any time of the day or night should
you have any concerns upon arrival at your accommodation,
or for any other queries regarding existing reservations.
Our contact phone numbers can be found at the top
of this page or your accommodation voucher. Calls
from outside of Canada and the USA are charged at
international rates. You may also use our contact-us
form.
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PAYMENT AND PERSONAL INFORMATION
What credit / debit cards are accepted?
HotelSpecials-Anywhere accepts
payment from the following cards: Visa, Visa Electron,
and MasterCard.
How safe are my credit
card details?
At HotelSpecials-Anywhere we
are committed to protecting the privacy of our users
and always ensure your credit or debit card details
are sent over the internet in encrypted form to
ensure secure online payment. We do not store your
credit or debit card details on our website. For
further information, please refer to our Privacy
Policy.
At what stage will the money be debited from my
credit card?
When you have reviewed and confirmed
your booking, the money will automatically be debited
from your credit card account.
Why do I have to pay you in full upfront?
Under our special arrangements
with the hotels, we need to collect your money before
your arrival in order to secure your reservation.
What do you do with my personal information?
We take the issues of privacy
and security very seriously. At HotelSpecials-Anywhere
we ask only for information that is strictly necessary
to make your booking. We protect any personal details
submitted to us. For your further peace of mind,
please refer to our Privacy Policy.
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CHANGING OR CANCELLING MY RESERVATION
How can I amend my booking?
Simply contact HotelSpecials-Anywhere's
call centre on the number you will find on your
voucher, and quote your booking reference number
and/or your name, dates and the name of the hotel
booked. A consultant will then be able to help you
with any changes you would like to make
How can I cancel my booking?
Cancellations can be effected
through the web site in the 'my reservation' section.
Please note any cancellation must be made through
us and not directly with the hotel and will be subject
to our terms and conditions.
How much will I be charged
if I cancel a booking?
Before you confirm your acceptance
of your booking, you will be advised of the exact
cancellation fee that will be applied for the particular
hotel you have chosen. Reducing the number of nights
booked within a certain time limit may also result
in similar charges
What happens if I need
a refund?
HotelSpecials-Anywhere will credit
your refund directly to the credit/debit card that
was used to pay for the booking. We do not store
your credit/debit card details on our website, but
the bank will be able to identify your account from
the booking reference number.
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GENERAL QUESTIONS
How can I find out about the best deals?
We list selected offers on our
homepage and send out regular newsletters packed
with great deals. All of the prices shown in our
search results are the best prices available at
that time and are heavily discounted.
What happens to my hotel
booking if my flight is delayed?
All hotel rooms will be held
until 10.00 pm on the day of arrival. If there is
a possibility of late arrival, please either enter
your flight details in the special requests section
while making your booking, and this will be passed
to the hotel, or call our toll-free call center
number. If you are unexpectedly delayed at the airport,
you can contact our 24/7 call centre on number you
will find on your voucher, and the hotel will be
advised to hold your reservation.
Are transfers included?
Transfers are not included in
the price. We offer transfers at selected destinations,
and these are made available for purchase during
the hotel reservation process. It will be your own
responsibility to arrange your arrival and departure
to and from the hotel if transfers are not offered
for your destination.
How can your prices be
so cheap?
Our parent company services over
8 million customers a year and as a result we have
negotiated greatly reduced rates for our clients.
Furthermore, since we are an internet business without
a high street presence, our overheads are kept to
a minimum enabling us to pass on great savings to
you.
Am I better off booking
my hotel well in advance or at the last minute?
Our prices are negotiated well
in advance, so there is no price advantage to be
gained from booking late. In popular destinations,
hotels can sell all their rooms several weeks ahead,
so booking late may severely restrict the choice
of hotel we can offer you. So, the earlier you book
the greater choice of hotels you will have and the
better deals we will have for you. Remember, the
best deals are likely to get snapped up first.
How many kilometers are
there in a mile?
1.6 kilometers are equivalent
to 1 mile. Other useful metric conversions are:
1 kilo = 2.2 lbs
1 pint = 570 ml
1 litre = 1,75 pints
Why is the price different
to when I last checked?
Changes may be made to reflect
market conditions and currency fluctuations. We
are continually renegotiating rates with hoteliers
to bring you the cheapest prices possible. Once
a booking has been confirmed the price will not
change.
I've just phoned my hotel
and they have no record of my reservation. Why has
this happened?
We have a guaranteed allotment
of rooms every night of the year with our contracted
hotels. We only need to inform the hotel of who
will be filling those rooms a couple of days in
advance. Therefore, if you contact the hotel before
this time they will not yet have your name or recognize
your booking reference.
What are your Terms
and Conditions?
Please click on HotelSpecials-Anywhere's
Terms and conditions Terms
and Conditions
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